Terms & Conditions

1. Introduction & Acceptance of Terms

Welcome to CVClaw AI ("we", "us", "our", or the "Service"). These Terms and Conditions ("Terms") govern your access to and use of the CVClaw AI website, applications, and related services available at https://www.cvclawai.com.

By creating an account, accessing, or using the Service, you confirm that you have read, understood, and agree to be bound by these Terms and our Privacy Policy (incorporated below). If you do not agree, you must not use the Service.

You must be at least 16 years old (or the age of digital consent in your jurisdiction) to use CVClaw AI.

2. Description of Service

CVClaw AI is an AI-powered resume generation platform that tailors user-provided professional information to specific job descriptions and produces downloadable resumes (PDF/DOCX) using selectable templates. Features include AI tailoring, ATS optimization, template selection, profile photo support on select templates, and resume management.

3. Accounts & Account Security

You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. Notify us immediately at hello@cvclawai.com of any unauthorized use.

You agree to provide accurate, current, and complete information and to keep it updated. We may suspend or terminate accounts that contain false information or that are used in violation of these Terms.

4. Subscriptions, Pricing & Billing

CVClaw AI offers a Free tier and paid plans (Basic and Premium). Pricing, quotas, and feature availability are displayed on our Pricing page and may change with notice.

Payments for users located in Nigeria are processed by Paystack in Nigerian Naira (NGN). Payments for users located outside Nigeria are processed by Paddle. Paddle acts as the Merchant of Record for international transactions, meaning Paddle handles payment processing, billing inquiries, sales tax/VAT/GST collection and remittance, and chargebacks on our behalf.

By purchasing a plan you authorize the relevant payment processor to charge the applicable amount, including any applicable taxes. Subscriptions grant a usage quota that resets on resubscription as described on the Pricing page. Currency conversions, if any, are performed by the payment processor at their prevailing rates.

5. Refund Policy

We want you to be satisfied with CVClaw AI. Because the Service delivers digital content (AI-generated resumes) immediately upon purchase, refund eligibility is limited as follows:

(a) 7-Day Money-Back Guarantee — You may request a full refund within seven (7) days of the original purchase date provided that you have generated no more than one (1) resume under the paid plan. Refund requests beyond this usage threshold are reviewed case-by-case.

(b) Service Failure — If a technical failure attributable to CVClaw AI prevents you from using paid features (e.g., resume generation persistently fails) and we are unable to resolve it within a reasonable time, you are entitled to a full or pro-rata refund.

(c) Duplicate or Erroneous Charges — Will be refunded in full upon verification.

(d) Non-Refundable Cases — Refunds are not issued for (i) change of mind after substantial use of the quota, (ii) failure to cancel before a renewal where renewals apply, (iii) dissatisfaction with AI-generated content quality where the Service has functioned as described, or (iv) violations of these Terms.

To request a refund, email hello@cvclawai.com from the email address associated with your account, including your order/transaction reference and the reason for the request. For Paddle-processed orders, refund requests may also be initiated via the Paddle receipt link. Approved refunds are returned to the original payment method within 5-10 business days.

6. Acceptable Use

You agree NOT to: (a) submit content that is unlawful, defamatory, infringing, or fraudulent; (b) misrepresent your identity, qualifications, employment history, or credentials; (c) use the Service to generate content for spamming, phishing, or harassment; (d) attempt to reverse engineer, scrape, or overload the Service; (e) resell, sublicense, or share account access; (f) use automated means to access the Service except via features we expressly permit.

You remain solely responsible for the accuracy and legality of all content you submit and of any resume you publish, send, or use in job applications.

7. Intellectual Property

The CVClaw AI platform, including software, templates, design, branding, and trademarks, is owned by CVClaw AI and protected by applicable intellectual property laws. We grant you a limited, non-exclusive, non-transferable license to use the Service for your personal job-search purposes (and, for paid plans, for use of generated resumes).

You retain ownership of the personal data and professional information you provide. By submitting content, you grant CVClaw AI a worldwide, royalty-free license to process and transform that content solely to provide the Service to you.

Resumes generated for you are yours to use; the underlying template designs remain the intellectual property of CVClaw AI.

8. AI-Generated Content Disclaimer

CVClaw AI uses third-party large language models to draft tailored resume content. AI output may contain inaccuracies, omissions, or stylistic choices that require human review. You are responsible for reviewing, editing, and verifying every resume before use. CVClaw AI does not guarantee any specific employment outcome, interview, or hire.

9. Privacy Policy

Your privacy is important to us. This Privacy Policy explains what we collect and how we use it.

Data We Collect: (i) Account data — name, email, password hash, authentication provider IDs; (ii) Profile & resume data — work history, education, skills, optional profile photo; (iii) Job descriptions you paste for tailoring; (iv) Generated resumes; (v) Billing metadata — plan, transaction IDs, country (full card data is handled exclusively by Paystack or Paddle and never reaches our servers); (vi) Technical data — IP address, device, browser, log events; (vii) Affiliate/referral metadata where applicable.

How We Use Data: to provide and improve the Service; process payments and prevent fraud; send transactional emails (e.g., receipts, account notices) and, with consent, marketing emails (which you can unsubscribe from at any time); comply with legal obligations.

Legal Bases (GDPR): contract performance, legitimate interests, consent (for marketing and non-essential cookies), and legal obligations.

Sharing: We share data only with sub-processors necessary to deliver the Service, including Supabase (hosting, database, auth, storage), Google Gemini (AI generation), Paystack and Paddle (payments), and our transactional email provider. We do not sell personal data.

International Transfers: Data may be processed in countries other than your own. Where required, we rely on Standard Contractual Clauses or equivalent safeguards.

Retention: We retain account and resume data for as long as your account is active and for a reasonable period thereafter to comply with legal, accounting, or reporting requirements. You may request deletion at any time.

Your Rights: Subject to applicable law (including GDPR and CCPA), you may access, correct, export, restrict, or delete your personal data, withdraw consent, or lodge a complaint with a supervisory authority. Submit requests to hello@cvclawai.com.

Cookies: We use strictly necessary cookies for authentication and, where permitted, analytics cookies to improve the Service.

Children: The Service is not directed to children under 16 and we do not knowingly collect their data.

10. Third-Party Services

The Service integrates with third parties including Supabase, Google (AI and OAuth), Paystack, and Paddle. Your use of those services is also subject to their respective terms and privacy policies. CVClaw AI is not responsible for third-party services beyond our reasonable control.

11. Disclaimers

The Service is provided "AS IS" and "AS AVAILABLE" without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, non-infringement, and accuracy of AI output. We do not warrant that the Service will be uninterrupted, error-free, or secure.

12. Limitation of Liability

To the maximum extent permitted by law, CVClaw AI, its officers, employees, and partners shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits, revenue, data, or goodwill, arising out of or related to your use of the Service.

Our aggregate liability for any claim arising out of these Terms or the Service shall not exceed the greater of (a) the amount you paid us in the twelve (12) months preceding the event giving rise to the claim, or (b) USD 50.

13. Indemnification

You agree to indemnify, defend, and hold harmless CVClaw AI and its affiliates from any claims, damages, liabilities, and expenses (including reasonable legal fees) arising out of your misuse of the Service, your content, or your violation of these Terms or applicable law.

14. Termination

You may stop using the Service and delete your account at any time. We may suspend or terminate your access if you breach these Terms, abuse the Service, or where required by law. Provisions that by their nature should survive termination (e.g., payment, IP, disclaimers, liability) will survive.

15. Changes to These Terms

We may update these Terms from time to time. Material changes will be communicated via the Service or email at least seven (7) days before they take effect. Continued use after the effective date constitutes acceptance of the revised Terms.

16. Governing Law & Dispute Resolution

These Terms are governed by the laws of the Federal Republic of Nigeria, without regard to its conflict-of-laws principles. The parties agree first to attempt good-faith resolution by contacting hello@cvclawai.com. Unresolved disputes shall be submitted to the competent courts located in Lagos, Nigeria, except where mandatory consumer-protection laws of your country of residence apply.

17. Contact Us

For questions about these Terms, refunds, or your data, contact us at hello@cvclawai.com or write to CVClaw AI, Lagos, Nigeria.